jobs in Qatar Concierge - Alfardan Group

We are looking for an experienced Concierge who can provide our tenants with the best guest experience.

Responsibilities are as follows:

To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.

Adhere to the policies & procedures of Alfardan Properties' Quality Management System.

Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner

Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests

Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services

Ensure that messages received by the Concierge are promptly communicated to the concerned person

Keep an open loop communication with Chief Concierge, Property Manager and other department heads

Participate in Concierge departmental meetings and trainings

Coordinate all relevant information, complaints and feedback immediately to Customer Service

Keep and update record of recreational facilities information (and bookings if needed)

Keep and update record of calls and messages

Report any incidents happening within the property

Ensure confidentiality of tenants' information

Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline

Implement the shift handover procedures

Carry out other duties required to ensure smooth operation

Job Details

Posted Date:	2024-08-21
Job Location:	Qatar - Doha
Job Role:	Customer Service and Call Center
Company Industry:	Real Estate

Concierge - Alfardan Group
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