jobs in Qatar Front Office Representative - Vistas
The Front Office Concierge serves as the first point of contact for clients and visitors, ensuring a welcoming and professional atmosphere in the bank. This role involves assisting clients with their banking needs, directing them to the appropriate services, and managing inquiries efficiently. The Concierge plays a key role in enhancing the client experience by delivering personalized service and anticipating client needs.
Key Responsibilities:
Client Relations:
- Greet clients and visitors with a friendly and professional demeanor, offering assistance as they enter the bank.
- Direct clients to the appropriate department or service based on their needs.
- Maintain an organized and welcoming reception area.
Customer Assistance:
- Provide information on bank services, products, and promotions.
- Assist clients with basic banking tasks, such as completing forms or accessing online banking services.
- Schedule appointments with bank officers or other specialists as needed.
Coordination and Communication:
- Manage client flow within the branch, ensuring efficient service and minimizing wait times.
- Communicate effectively with bank staff to coordinate client needs and service delivery.
- Handle incoming phone calls and emails, responding to inquiries or directing them to the appropriate personnel.
Client Experience:
- Anticipate client needs and offer proactive solutions to enhance their banking experience.
- Collect client feedback and communicate any concerns or suggestions to the branch manager.
- Assist in organizing and supporting in-branch events or promotions.
Administrative Support:
- Maintain client records with accuracy and confidentiality.
- Perform basic administrative tasks, such as data entry, filing, and managing office supplies.
- Provide support to bank officers and staff as needed.
Job Details
| Posted Date: | 2024-08-15 |
| Job Location: | Qatar - Doha |
| Job Role: | Administration |
| Company Industry: | Banking; Islamic Banking; Hospitality & Accomodation |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Gender: | Male |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
Front Office Representative - Vistas
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